Your staff already know what falls through.
None of it is hard. There just isn't time.
The referral that went quiet
A referral goes out and nothing comes back. Chasing it depends on someone remembering to look. Some slip through.
The slot that stayed empty
A consult cancels the day before. Nobody has an hour to phone down the waitlist, so the slot goes unused.
The week nobody saw
Cancellations and schedule changes pile up. By the time anyone adds them up, the week is over.
Three steps. Nothing new to log into.
We connect to your EMR
Through its official API, using one dedicated account that your clinic creates and controls. No screen scraping and no shared staff logins.
The automation does the checking
Each day it looks for what you asked it to watch, such as referrals with no response after a number of days you set.
Your staff get a short list
As tasks inside the EMR. Anything uncertain goes to a person. The automation does not guess.
Two jobs, done properly.
Both are in development. We would rather do two things well than promise ten.
Referral follow-up: a daily chase list
Each morning, outgoing referrals with no response are waiting for your front desk as tasks inside the EMR.
How to track referrals with no response in OSCAR today
- You set how many days counts as "no response"
- A short daily summary of cancellations and schedule changes
- Staff-facing only. Nothing is sent to patients
Tickler Manager
| Demographic Name | Message | Priority | Status |
|---|---|---|---|
| Tran, Olivia | Referral sent 24 days ago, no response | High | Active |
| Okafor, Daniel | Referral sent 19 days ago, no response | High | Active |
| Lindqvist, Mara | Referral sent 15 days ago, no response | Normal | Active |
| Bains, Harpreet | Referral sent 14 days ago, no response | Normal | Active |
Cancellation backfill: fill cancelled appointments from your waitlist
When a slot opens, patients on your own waitlist get a text. The first to say yes is booked into the schedule.
How to fill a cancelled appointment in OSCAR today
- Your staff can approve each booking, or let it run
- Messages contain no health details
- A monthly count of slots filled
- Text sent to 3 on your waitlistNo health details in the message
- Tran, Olivia replied YES first
- Approved by the front deskOptional step
- Booked into the schedule
One cancelled slot, start to finish
A short self-playing illustration, about 40 seconds. In development. It uses sample data and is not a screenshot.
Loading the demo
Text version of the demo
- Title card: Cancellation backfill. A cancelled consult, filled from your own waiting list.
- An OSCAR-style schedule day view for one clinic, with two provider columns, Hale, Dr. and Quinn, Dr. The Thursday 10:40 appointment for Okafor, Daniel is marked Cancelled.
- The automation notices the open slot, logs it, and checks the waiting list. Three patients match this provider and time.
- Those three patients get a text offering the slot. It contains no health details.
- The first patient to reply YES, Tran, Olivia, gets the slot. The other two are told it has been filled.
- A tickler appears for the front desk: Approve booking, Tran, Olivia, Thursday 10:40. Staff approve it, or you let it run.
- The booking appears in the schedule at 10:40, the patient is removed from the waiting list, and an audit log shows each read and write with a time.
- End card: one open slot, filled without a phone call. In development. Illustration with sample data.
On the roadmap
Not built and not available yet. Listed so you know where this is going.
- Not yet availableRecall and reactivation
- Not yet availableNo-show follow-up
- Not yet availableIntake preparation
- Not yet availableWorkSafeBC and ICBC form preparation
Need something else automated? This is sold as a custom service first. Tell us what eats your front desk's time.
Is one of these the thing your front desk keeps losing time to?
Book a 20-minute callWorks on your EMR: OSCAR first, Accuro and TELUS CHR planned.
We connect through the EMR's official API, so each one is its own piece of work.
- OSCARBuilding for it now
- AccuroPlanned
- TELUS CHRPlanned
On a different EMR? Tell us which one.
Privacy and security: eight commitments.
Written for the person at your clinic who has to sign off on this.
Official EMR APIs only
We connect through your EMR's official API and nothing else.
Hosted in Canada
Patient information is hosted in Canada.
Minimal data stored
We store the minimum the task needs.
Full audit log
Every read from your EMR and every write to it is logged.
Privacy impact assessment
We prepare one for your clinic.
Administrative tasks only
No triage, diagnosis or treatment. Clinical decisions stay with your physicians.
No AI training on clinic data
Your clinic's data is not used to train AI models.
One account ends it
Disable one EMR account and our access ends.
Help shape it, and start free.
We are taking on a small number of founding clinics to build these with. In return we ask for honest feedback, one named staff contact and, if it works, permission to share the results.
Aevon Health is a Canadian service from Aevon that builds administrative automation for medical clinics on top of the EMR they already use. It is led by Aidan Cox, whose background is medical clinic IT and privacy.
pilot at no charge
- EMR connection handled for you
- Privacy impact assessment handled for you
- One agreed success number to judge it by
- A 15-minute check-in each week
- Founding pricing afterwards
Questions clinics ask
Is it available now?
Not yet. Both automations are in development. We are taking on founding clinics to build them with, starting on OSCAR.
Does this replace our EMR or booking tool?
No. It works alongside them. If you use an online booking tool, it keeps doing its job.
Do staff need to learn new software?
No. The chase list shows up as tasks inside your EMR.
Do patients get messages from it?
Only with cancellation backfill, and only patients on your own waitlist. The texts contain no health details, and your staff can approve each booking. The referral chase list is staff-facing only.
Where is patient information stored?
In Canada, and we store as little as possible.
What does it cost?
Pricing is per physician per month, plus a one-time setup fee. Founding clinics start with a 60-day pilot at no charge.
What if we want to stop?
Your clinic disables the one EMR account we use, and our access ends.
How does it fill a cancelled appointment?
When an appointment is cancelled in your EMR, patients on your own waitlist who fit that provider and time get a text offering the slot. The first to reply YES is booked. Your front desk can approve each booking first.
How does it follow up referrals that have had no response?
Each morning it reads your outgoing referrals and adds a task for your front desk for each one with no response after the number of days you set. Some EMRs already flag overdue referrals on their own screen. This puts them in front of staff daily without anyone opening that screen.
Which EMRs does it work with?
We are building for OSCAR first. Accuro and TELUS CHR are planned. It connects through the EMR's official API, so each EMR is its own piece of work.
How does it fit with privacy law in BC and Ontario?
Your clinic stays in control of the patient record. We act as your service provider under BC's PIPA, or as your agent under Ontario's PHIPA, and we prepare a privacy impact assessment for your privacy officer before anything goes live.
Do we still need our fax service or booking tool?
Yes. Nothing changes there. Referrals still go out the way they do today, and your online booking tool keeps doing its job.
Is this AI making decisions about patients?
No. The automations follow rules you set and handle administrative follow-up only. There is no triage, diagnosis or treatment. Clinical decisions stay with your physicians.
Tell us about your clinic.
A reply from the person building it, usually the same day. Or book a 20-minute call.
Got it, thanks.
I will get back to you personally, usually the same day.
Twenty minutes, to see if it fits your clinic.
Tell us which EMR you are on and what your front desk keeps chasing. We will tell you plainly whether we can help yet.